Delivery and Returns

Same Day Dispatch 

We pride ourselves of a really fast delivery service of pens, all pens  are dispatched on day of order, Monday to Friday.

  • UK pen orders placed by 12.00 Noon Monday to Friday will be dispatched on day of order..
  • Pen orders placed Saturday, Sunday or Monday will be dispatched on Monday.
  • If on an isolated occasion we are out of stock of an item the customer will be advised by email at the earliest opportunity.
  • If you do not receive your order as scheduled, please let us know immediately we can track deliveries and in most cases take action to remedy the situation.

Postage Charges are based on the total order value excluding VAT:

  1. Order value to £20 Ex.VAT, £3.07
  2. Order value above £20 to £39  Ex.VAT, £3.07
  3. Order value over £39 to £1000 Ex VAT £6.85. This is a Royal mail Special Delivery, applicable to 'Royal Mail Small Packets' only
  4. Special Delivery regardless of order value but within Royal Mail 'Small Packet' sizes, £6.85
  5. Special Delivery with guaranteed Saturday Delivery, applicable for Friday orders only, £11.22
  6. Orders outside the UK but within the EU, £9.80
  7. International outside of the European Union £10.50
  8. Packages larger than 'Royal Mail Small Packet'  size, will be charged at cost, please request a quote.
  9. Courier charges, when required will be charged at cost, please request a quote.
  • IMPORTANT
    Orders to be sent to a domestic address other than the cardholder's address may be declined at our discretion.  If you have a specific reason for the use of an alternative delivery address it would be helpful if you telephone your order rather than ordering on-line. Telephone orders to 01895 672537.

RETURNS

  • Please obtain a returns request and approval number by email, head your email 'Returns' and send to ford122@virginmedia.com
  • Items cannot be returned for refund if they have been engraved, so please be cautious when specifying engraving. Customers can always return an item for engraving at a later date once they have satisfied themselves that the item is as expected. Engraving quality varies depending on the finish of the pen so please telephone or use our Helpline if you need advice.
  • When returning a pen, please empty it of ink and flush it through with water before posting. We reserve the right to charge customers for cleaning a pen, or replacing an ink stained gift case.
  •  All pens are unique in the way they write, there is no universal standard. To avoid disappointment please call us for advice if you have concerns.
  • Pens which have a fault can be returned for a warranty repair. If the pen is less than four weeks old, a 'FREEPOST' address will be provided, outside of this period customers are requested to post the pen to our usual address. Overseas customers must return items at their cost.
  • Returns within the cooling off period of sevens days, non engraved, will be refunded less the cost of the outgoing postage cost.